Refund Policy
At Geros Micro, we are committed to maintaining transparency and fairness in all transactions conducted on our platform. This Refund Policy outlines the terms under which refunds may or may not be issued.
1. Nature of Services
Geros Micro operates as an equity crowdfunding platform connecting startups with investors. Most transactions involve investments, which are subject to risk and are generally non-refundable.
2. Investment Transactions
All investments made through the platform are final and cannot be canceled or refunded once processed.
Users are encouraged to conduct thorough due diligence before committing funds.
Geros Micro does not guarantee returns or liquidity of investments.
3. Platform Fees
Any fees paid for platform services, subscriptions, or premium features are non-refundable, unless otherwise stated.
In exceptional cases, refund requests may be reviewed at our sole discretion.
4. Duplicate or Unauthorized Payments
If you believe a payment was made in error, duplicated, or unauthorized, you must notify us within 7 days of the transaction.
Upon verification, eligible refunds may be processed to the original payment method.
5. Service Issues
If you experience technical issues or service disruptions that prevent you from using paid features, you may request a review for partial or full refund consideration.
6. Refund Processing
Approved refunds will be processed within 7–14 business days.
Processing times may vary depending on your payment provider.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised effective date.
8. Contact Us
If you have questions or wish to request a refund, please contact us at:
Email: support@gerosmicro.com
By using Geros Micro, you agree to this Refund Policy.